Shipping policy

Last updated: July 20, 2026

All products sold on the Site are shipped by a freight-forwarding service and are subject to customs declaration for all international orders (outside Switzerland).

For in-stock products, orders placed on the Site will generally be processed and dispatched within 5 to 7 working days of receipt of payment (excluding weekends and public holidays), unless exceptionally indicated otherwise. An email will be sent to confirm processing and dispatch of the order.

For orders of products that are not in stock, please allow 3 to 6 weeks for production and shipping. You will be notified of this status before purchasing your product.

We deliver throughout the European Union and worldwide. The product ordered is delivered to the address shown on the order form. The delivery address may differ from the billing address.

Delivery time depends on the delivery address. Any delay related to customs clearance of exported goods does not engage the Company's liability. The stated delivery times run only from dispatch of the order. Customs duties and import taxes are the responsibility of the Customer.

It is the Customer's responsibility to check the contents, conformity and condition of the product upon delivery. If a product is missing from your order or an error occurred during preparation, please notify us by email at info@jennydeejewelry.com within a maximum of 48 hours of receiving the order.

Special orders (personalisation, engraving and made-to-measure creations): prices, creation times and shipping times are communicated individually before purchase.

For full details, see our Terms and Conditions at jennydeejewelry.com/pages/terms-conditions.